*** Please Read Before Submitting Bug Reports! ***

  • Written by: GM_skwirl


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    How to Report


    If you find a bug in the game, we appreciate you taking the time to report it to us. When reporting a bug, be as clear and concise as possible. Use exact names of NPC's, Dungeons, Items, etc. For example, say Knight's Sword and Shield instead of Level 30 orange sword and shield.


    Bug Title: A short title of the issue you are reporting. Example: Knight's Sword and Shield can't be equipped.


    Summary: Description of the bug. Example: If the character enters the zone Dimensional Fissure, activates the Dimensional Shackle and tries to equip the Knight's Sword and Shield, the Knight's Sword and Shield cannot be equipped and results in an error message.


    Steps to Reproduce: A step by step walkthrough of how to get the bug to occur. Assume you are telling someone that has never played the game. This helps us recreate the bug without having to re-investigate or dig for information.


    Example:


    1. Enter Dimensional Fissure with a Guardian class character and Knight's Sword and Shield in it's inventory

    2. Activate the Dimensional Shackle with the quest item, Dimensional Crystal Key

    3. Attempt to equip the Knight's Sword and Shield

    4. Notice the Knight's Sword and Shield cannot be equipped and an error message results (See screenshot)


    Observed Result: State what the bug actually is here. Example: Knight's Sword and Shield cannot be equipped after activating Dimensional Shackle in the Dimensional Fissure.


    Expected Result: State what should be happening for the bug to be fixed. Example: Knight's Sword and Shield should be able to equip after activating Dimensional Shackle in the Dimensional Fissure.


    Screenshots/Video: Often times screenshots or video conveys more information in a shorter format than text. Use screenshots to supplement the information above. Be sure to highlight or place a red box around anything pertinent to the reported bug. Upload them to a free image or video hosting site and include a link in the space provided.



    Where to Report


    Please use one of these reporting methods:

    • Bug Report Form
    • Send us a ticket via the Contact Us link.
    • Make a post or read through the posts here in the Bugs forum. Your issue may not be a bug after all, and a Game Master, Game Sage, or helpful fellow player may be able to offer you some helpful advice.