Connection to server interrupted

  • I have tried sending tickets, asking people, trying to fix my self and there has been no fix for this now... Ever since the portal maintenance around 13-15th of February every time I try to play aura every 15 minutes to 1 hour I will get for no reason a message saying the connection to the server was interrupted. I am using a wired connection, the internet has never dropped or gone off any times I get this message and I don't lag what so ever when playing the game... I have allowed everything as much as possible through my firewall and anti virus, I do not use a vpn of any type. I live in England which I believe should have no trouble with connecting to the servers and im on 220mb download speed 12mb upload which is by far enough to play the game... Also the fact I have played aura for 3 years and never got this problem before and the fact that it started right after the portal maintenance makes me think they changed something that is causing this issue now... Along with other suggestions, all my drivers are up to date, I have cleared my internet cache, i have flushed my dns, I have uninstalled and reinstalled the game multiple times and i have uninstalled akami net session. I also want to stress this problem only ever happens on aura and no other online game or youtube or twitch nothing so it is definitely something to do with aura....


    If anyone has any suggestions I would be very grateful because this has been happening getting closer to 2 weeks and doesnt seem like it will fix it's self and after trying literally everything I can think of I am out of ideas and places to ask...

  • Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Users\Andy>tracert 195.60.208.36


    Tracing route to 195.60.208.36 over a maximum of 30 hops


    1 <1 ms 1 ms <1 ms

    2 * * * Request timed out.

    3 29 ms 34 ms 13 ms bagu-core-2a-xe-701-0.network.virginmedia.net [8

    0.0.235.137]

    4 * * * Request timed out.

    5 18 ms 18 ms 12 ms manc-ic-1-ae1-0.network.virginmedia.net [62.254.

    42.242]

    6 19 ms 48 ms 25 ms 86.85-254-62.static.virginmediabusiness.co.uk [6

    2.254.85.86]

    7 28 ms 29 ms 28 ms be6830.ccr22.lon01.atlas.cogentco.com [130.117.1

    4.17]

    8 20 ms 20 ms 27 ms be2869.ccr42.lon13.atlas.cogentco.com [154.54.57

    .161]

    9 96 ms 89 ms 90 ms be2983.ccr32.bos01.atlas.cogentco.com [154.54.1.

    178]

    10 99 ms 99 ms 89 ms be2302.ccr22.alb02.atlas.cogentco.com [154.54.43

    .14]

    11 125 ms 132 ms 129 ms be2879.ccr22.cle04.atlas.cogentco.com [154.54.29

    .173]

    12 141 ms 129 ms 139 ms be2718.ccr42.ord01.atlas.cogentco.com [154.54.7.

    129]

    13 132 ms 126 ms 129 ms be2248.ccr22.ord03.atlas.cogentco.com [154.54.5.

    158]

    14 137 ms 125 ms 133 ms be2616.rcr21.b002281-5.ord03.atlas.cogentco.com

    [154.54.30.90]

    15 131 ms 149 ms 129 ms as46562.demarc.cogentco.com [38.88.205.58]

    16 128 ms 126 ms 132 ms vl52.dr02.chi02.as46562.net [104.200.153.37]

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.


    Trace complete.


    I tried a tracert to the address which I assume is to the aura server but I am not really sure as there is pretty much zero information on the forums or faq.... At any place if it is the right server something clearly looks wrong here.

    The post was edited 1 time, last by AndyMoo ().

  • Hello!

    The server IP is 195.60.208.35 and I noticed on your tracing route it says 195.60.208.36

    Could you check on the 'connect.ini' file on your Aeria's folder if you have the server IP correctly? If you don't, please change to this one and save.

    (I am not sure if this will affect at all, since you seem to be connecting to the server but then disconnecting, but could have something to do and it's the only thing I can think of right now).

    L0vJ7MF.png

    Chimera | Duelist / Sorcerer / Lancer

    Discord | Nana#8417

  • That's strange when im in game and look at my network it said the games IP ends in .36... And I checked the connect file it is 195.60.208.35,6545 yes. I also did a second tracert with this ip instead of the first but the results were pretty much incidental with many request time out's although I don't know if that is normal or not.


    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation. All rights reserved.


    C:\Users\Andy>tracert 195.60.208.35


    Tracing route to 195.60.208.35 over a maximum of 30 hops


    1 <1 ms <1 ms <1 ms

    2 * * * Request timed out.

    3 21 ms 19 ms 19 ms bagu-core-2a-xe-701-0.network.virginmedia.net [8

    0.0.235.137]

    4 * * * Request timed out.

    5 20 ms 20 ms 19 ms manc-ic-1-ae1-0.network.virginmedia.net [62.254.

    42.242]

    6 28 ms 19 ms 19 ms 86.85-254-62.static.virginmediabusiness.co.uk [6

    2.254.85.86]

    7 18 ms 19 ms 20 ms be6830.ccr22.lon01.atlas.cogentco.com [130.117.1

    4.17]

    8 18 ms 19 ms 19 ms be2870.ccr41.lon13.atlas.cogentco.com [154.54.58

    .173]

    9 88 ms 89 ms 89 ms be2982.ccr31.bos01.atlas.cogentco.com [154.54.1.

    117]

    10 92 ms 89 ms 103 ms be2299.ccr21.alb02.atlas.cogentco.com [154.54.43

    .10]

    11 125 ms 129 ms 129 ms be2878.ccr21.cle04.atlas.cogentco.com [154.54.26

    .129]

    12 125 ms 142 ms 129 ms be2717.ccr41.ord01.atlas.cogentco.com [154.54.6.

    221]

    13 127 ms 124 ms 132 ms be2765.ccr41.ord03.atlas.cogentco.com [154.54.45

    .18]

    14 126 ms 129 ms 129 ms be2409.rcr21.b002281-5.ord03.atlas.cogentco.com

    [154.54.29.66]

    15 128 ms 129 ms 179 ms 38.142.64.58

    16 138 ms 129 ms 129 ms vl62.dr02.chi02.as46562.net [104.200.153.41]

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.


    Trace complete.

  • Hey there, have you tried using a VPN or a different internet service provider? We know it's a hassle but it's normal for everyone to have this kind of problem when it comes to connecting to AK.


    It usually fixes itself on its own over time though, but for now if you're searching for a fast solution, then what I've mentioned will be most applicable for you.

  • I would like to try a VPN at this point seeming im out of options but sadly i have no idea how to set one up lol plus it seems you need to pay to use them and it feels wrong paying for internet and then on top of that a vpn just to play 1 game


    Edit: I tried to login using a VPN now like you suggested and it says the server is down for maintenance assuming because it auto blocks VPN's so any suggestion lol?

    Also reading around other games people tell can be a port issue and most games these days give you the ports to open for there server but aura doesn't so does anyone know the correct ports to open?

    The post was edited 2 times, last by AndyMoo ().

  • I have the same problem

    Guys, "use a VPN"is not a solution. Play with a 2 secs delay is unbearable.


    Did everything possible.


    Last lines from error log.


    2019/01/08 02:08:42 [Desc]Player ZoneIn

    2019/01/08 02:08:42 [Desc]Game ZoneIn Finish

    2019/01/08 02:08:44 [Desc]MigrationDone Start

    2019/01/08 02:08:45 [Desc]EudemonHello

    2019/01/08 02:08:45 [Desc]MigrationDone Finish

    2019/01/08 02:08:56 [Desc]EudemonHello Close

    2019/01/08 02:09:14 [Desc]Ride Item[11150]

    2019/01/08 02:10:39 [Desc]Can't Find <Dragon Point Crystal: 20> in <Other><Dragon Point Crystal: 20> x 1 acquired.

    2019/01/08 02:10:39 [Desc]Can't Find <Dragon Point Crystal: 20> in <Other><Dragon Point Crystal: 20> x 1 acquired.

    2019/01/08 02:10:40 [Desc]Can't Find <Dragon Point Crystal: 20> in <Other><Dragon Point Crystal: 20> x 1 acquired.

    2019/01/08 02:10:40 [Desc]Can't Find <Dragon Point Crystal: 20> in <Other><Dragon Point Crystal: 20> x 1 acquired.

    2019/01/08 02:11:40 [Desc]EudemonHello

    2019/01/08 02:11:52 [Desc]EudemonHello Close

    2019/01/08 02:14:27 [Desc]FontResize Size[-1] Channel[0]

    2019/01/08 02:14:27 [Desc]WorldServer Connection lost 1

    2019/01/08 02:45:32 [Desc]FontResize Size[0] Channel[0]

    2019/01/08 02:45:32 [Desc]BS Stop!

    2019/01/08 02:45:32 [Desc]BS Stop Finish!

    2019/01/08 02:45:32 [Desc]Free CZone begin...

    2019/01/08 02:45:32 [Desc]Free CZone end...

    2019/01/08 02:45:32 [Desc]Stream Destory

    2019/01/08 02:45:33 [Desc]DESTORY APP